Refund policy
ReturnsĀ
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we canāt offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)Ā
Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you havenāt received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If youāve done all of this and you still have not received your refund yet, please contact us at info@fragrancehaven.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@fragrancehaven.com
Shipping
If you receive a refund, the cost of return shipping will be added to your refund.